Privacy Policy

Effective Date: 01/06/2025

Last Updated: 03/06/2025

Lucky Motor Corporation Limited (“LMC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or participate in our Certified Pre-Owned (CPO) program.

 

1. Information We Collect

We collect different types of personal and non-personal information to provide and improve our services.

A. Information You Provide to Us
  • Personal Information: Name, contact details (phone number, email, address), vehicle details (make, model, registration, mileage), trade-in history and preferences.
    • o Name, contact details (phone number, email, address)
    • o Vehicle details (make, model, registration, mileage)
    • o Trade-in history and preferences
  • Financial Information: If you apply for financing, we may collect information such as credit details, loan status, and payment preferences (processed securely via third-party banking partners).
B. Information We Collect Automatically

When you visit our website, we may automatically collect:

  • o Device Information: IP address, browser type, and operating system
  • o Usage Data: Pages visited, time spent, and interaction with website features
  • o Cookies & Tracking Technologies: To enhance user experience and improve website performance

 

2. How We Use Your Information

We use your information to:

  • o Provide, maintain, and improve our Certified Pre-Owned vehicle services.
  • o Process trade-in requests and evaluate vehicles.
  • o Offer warranty, financing, and promotional offers.
  • o Communicate with you regarding inquiries, transactions, and customer support.
  • o Enhance website functionality through analytics and personalization.
  • o Prevent fraud, ensure security, and comply with legal obligations.

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

Your information may be shared with:

  • o Authorized LMC Dealerships to facilitate trade-ins, purchases, or financing applications
  • o Financial Institutions & Payment Processors for trade-in transactions and financing services
  • o Marketing & Advertising Partners to send promotions (only with your consent)
  • o Legal & Regulatory Authorities if required by law or to prevent fraud

All third-party partners are required to follow strict confidentiality agreements.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • o Improve website navigation and performance
  • o Analyze website traffic and user behavior
  • o Offer personalized promotions based on browsing history

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your user experience.

5. Data Security & Retention

We take reasonable security measures to protect your data, including encryption, access controls, and secure server storage.

  • o We retain your data only as long as necessary for business, legal, or compliance purposes.
  • o Trade-in and vehicle transaction records may be retained for regulatory reporting.

If you believe your data has been accessed or used improperly, please contact us immediately.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • o Access, update, or correct your personal information.
  • o Request deletion of your data (subject to legal limitations).
  • o Opt out of marketing communications at any time.
  • o Restrict certain types of data processing.

To exercise your rights, contact us at: +92-21 111-115-625 (111-11-LMCL)

7. Third-Party Links

Our website may contain links to third-party websites, including banking, insurance, or financing partners. We are not responsible for their privacy policies. We encourage you to review their policies before sharing personal information.

8. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided personal information, contact us for removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website. Please review this page regularly for updates.

10. Contact Us

For any questions regarding this Privacy Policy, contact us at:

Address:
Arabian Sea Country Club Road, Bin Qasim Industrial Park (SEZ), Pakistan Steel Mills, Bin Qasim Town, Karachi, Pakistan.

Contact:

KIA

Email: [email protected]

UAN: +92-21 111-111-542 (111-111-KIA) | +92-21 111-115-625 (111-11-LMCL)

Peugeot

Email: [email protected]

UAN: (+92-21) 111-115-625